Shipping Policy
Shipping Policy
1. Order Processing
All order processing and coordination are carried out from Chhatrapati Sambhajinagar, Maharashtra.
Orders are dispatched within 6–7 working days after full payment confirmation.
2. Logistics Services
Goods are shipped via trusted third-party logistics providers.
The choice of logistics depends on region and product volume/type.
3. Shipping from Company to Super Stockist
Shipping from Xllent Retailers to the Super Stockist’s location is fully covered by the company.
No additional shipping charges are applicable for this stage.
4. Shipping Beyond Super Stockist
The responsibility for onward shipping from the Super Stockist to Distributors or Retailers lies with the Super Stockist.
The shipping cost for this segment is borne by the Super Stockist.
5. Delivery Timeline
Estimated delivery times may vary due to regional conditions, weather, transport availability, or public holidays.
Xllent Retailers is not liable for any delays caused by third-party logistics partners.
6. Delivery Confirmation
Upon receiving the goods, the Super Stockist must inspect the shipment and provide delivery confirmation.
A Delivery Challan or Proof of Delivery (POD) must be submitted to the company.
7. Shortage, Damage, or Incorrect Items
Any issues such as shortages, damages, or incorrect items must be reported within 48 hours of delivery.
Complaints must include:
Photographs or videos of the concerned product(s)
Batch number and invoice reference
8. Remote or Delayed Locations
If the delivery location is extremely remote, the company may coordinate alternative transportation in consultation with the Super Stockist.
9. Force Majeure
Xllent Retailers is not liable for shipping delays caused by natural disasters, strikes, lockdowns, or any other unforeseen events beyond its control.