Refund & Return Policy 

Xllent Retailers – Transparent Commitment to Long-Term Partnerships

1. Refundable Security Deposit (Applicable to Super Stockists Only)

A refundable deposit of ₹1,00,000 is required from every Super Stockist at the time of onboarding.
This deposit does not apply to Distributors under the Super Stockist.

Refund Criteria:

• The deposit will be refunded only after 1 year + 90 days from the date of agreement.

• Full investment of ₹5,00,000 must be completed before claiming refund (i.e., ₹4,00,000 product stock + ₹1,00,000 deposit).

• No pending dues, damages, or policy violations should exist at the time of refund claim.

Refund Method:

• Refunds will be processed via official bank transfer only to the registered business account.

• No cash or alternate mode of refund will be entertained.

Right to Withhold Deposit:

• Xllent Retailers reserves the right to withhold or forfeit the deposit if:

  • Any company policy is violated.

  • Product is sold outside the assigned district (territory breach).

  • Brand reputation is harmed in any form.

Refund Application Process:

• Super Stockist must submit a written refund request after fulfilling all eligibility conditions.

Legal Jurisdiction:

• All disputes related to deposit refund shall be addressed under the jurisdiction of Chhatrapati Sambhajinagar (Aurangabad), Maharashtra.

2. Initial Purchase Policy (First Order)

• For the first order, the company recommends a combination of fast-moving SKUs based on market trends.

• The Super Stockist is given up to 2 months to evaluate product performance.

• If certain SKUs fail to perform in the local market within that time frame, the company agrees to accept returns for those specific items.

3. Subsequent Purchase Policy (Second Order Onward)

• In all future orders, the Super Stockist is free to choose only those products that suit their market demand.

• There is no obligation to repurchase the SKUs that did not perform well in the initial order.

4. Expired or Damaged Goods Policy

• If the company mistakenly delivers expired or near-expiry stock:

  • The Super Stockist must inform and return the goods within 7 days.

  • Batch number, product images, and invoice details must be submitted with the return request.

  • Upon verification, the company will replace the products free of cost.

5. Business Exit/Closure Policy

• If the Super Stockist chooses to exit the business:

  • The company will supply products only up to ₹4,00,000 as per the initial investment plan.

  • Any remaining unsold stock will not be taken back by the company.

  • All stock procurement and liquidation remains the sole responsibility of the Super Stockist.

  • Deposit refund eligibility still applies only after fulfilling the full investment and policy conditions.