Payment Protection Policy 

1. Secure Payment Modes

All payments to Xllent Retailers must be made through authorized and traceable channels only:

• Bank Transfer (NEFT/RTGS/IMPS)

• UPI (such as Google Pay, PhonePe, etc.)

• Crossed Cheque (subject to clearance)

Cash payments are not accepted unless pre-approved in writing by the company management.

2. Payment Confirmation

• Orders are processed only after full payment is received and verified.

• The company shares official receipts or invoices as confirmation for every transaction.

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3. Proof of Transaction

• All clients must retain the proof of payment (UTR number, screenshot, bank receipt) until the order is successfully delivered.

• In case of disputes, this proof will be required for resolution.

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4. Company Bank Details

Xllent Retailers’ official bank details are shared only via company letterhead or authorized communication channels. Never make payments to third-party accounts.

5. Fraud Prevention

The company is not liable for any payment made to unauthorized persons, agents, or personal accounts. To ensure protection:

• Always verify account details directly with the company

• Report any suspicious communication immediately

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6. Refunds

If a refund is required for any reason (e.g., order cancellation, deposit refund), it will only be processed to the original bank account.

7. Non-Payment or Delays

Repeated payment delays, bounced cheques, or non-clearance of dues may lead to:

• Order cancellation

• Suspension of supply

• Termination of business agreement